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Enough with the marketing propaganda. People are People

02 October 2017 Written by 
Published in Digital Marketing
Marketing Propaganda Marketing Propaganda Gavaar

 People, most especially marketers usually box-up or categorize digital consumers into a web of mysteriously connected individuals who exist in a multifaceted cyber world of their own. They are a mystery: they speak a different language, react to information differently and they communicate in a way we don’t understand, turning the world of marketing upside-down. The digital consumers are different, we are made to believe… But are they really?  ...

The first thing to have in mind when approaching digital consumers is that they are the same people we meet in our everyday life. There is nothing mystical or overly complicated about digital consumers, they are the same people that walk into your store, contact you through the telephone, and the same people you have a meeting with in the office. They are people with emotions, feelings, expectations and goals – like everybody else.

The fact that technology allow people to communicate over long distances, over mobile devices and social media, does not mean it is something to fidget over. People have been talking to each other from generation to generation, but instead of talking to 6-10 people, technology has now made it possible to talk to 7,000-50,000 people without physical contact.

The image below provides a snapshot of how deep technology has taken over human interaction.

Image source: We Are Social

Consumers don’t really care about how marketers stereotype them. Concepts like above the line, through the line, below the line, digital, traditional, experiential, linear, analogue, mobile, direct, indirect – or any other ‘box’ we care to slip our marketing endeavors into – are completely meaningless to them. All consumers care about is the experience – how the marketing available to them can enhance their experience and help them to make more informed decisions, or choose a better product or services.

People are the most important element in any form of marketing. A good digital marketer will understand human behavior under different circumstances. That is why the term digital consumer behavior is gaining momentum. Consumer behavior is changing and people are reacting differently to marketing based on different digital technological platforms.

Instead of making digital consumers look like an enigma that cannot be solved, we should understand their varying behavior on digital channels, listen to them and engage in a two-way conversation that will ultimately meet targeted consumers need and achieve the marketers’ goals and objectives.

 

 

Michael Abisuga

Idea-to-Reality Strategist

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Read 146 times Last modified on Monday, 02 October 2017 06:00
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Michael Abisuga

Idea-to-Reality Strategist

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